• Responsible for the suitable implementation of ITIL processes into major operational processes.
• To deliver all ITIL based capabilities like Change, Configuration, SLA/OLA (Service/Operational Level Agreement) Management and Knowledge Management to assure a first class service quality.
• Responsible for tracking the SLA/OLA achievements and to initiate required actions to improve the required working quality.
• To develop, introduce and monitor the services to deliver measurement and reporting of service improvements and responsible for Continuous Service Improvement.

• University degree in engineering
• Broad technical experience in the area of TelCo
• Minimum 5 years of experience
• Proven knowledge of ITIL process framework and how to use it in daily Operations
• Broad experience in working with multidisciplinary teams
• Affinity with mobile communications technologies
• Very good command of English
• Proven leadership and entrepreneurial skills
• Strong project management skills

Grafton Recruitment, Türkiye İş Kurumu (İŞKUR) denetiminde 31.01.2006 tarihli 107 No'lu lisans sahibi özel istihdam bürosudur.